Privacy Policy
1. Introduction
These Privacy Policy Terms ("Policy") govern how Hypersell, based in Hradec Králové, ID: 22560327, processes personal data of users ("Users," "you") of the web platform https://www.hypersell.shop/ and related chatbot services. We take your privacy seriously and ensure that your personal data is processed in compliance with applicable legal regulations, particularly the General Data Protection Regulation (GDPR, Regulation EU 2016/679).
2. What Data Do We Collect?
When using our Website and Chatbots, we may collect the following data:
A) Data Collected Automatically
Technical Data – IP address, device type, operating system, browser type
Interaction Logs – Date and time of communication, duration, used features
Cookies and Tracking Technologies – See [Cookie Policy]
B) Data Provided by the User
Identification Data – Name, nickname (if required)
Contact Information – Email, phone number (if provided)
Conversation Content – Messages and inquiries sent to the Chatbot
3. How Do We Use the Data?
Your personal data is processed for the following purposes:
Providing and improving our Chatbots
Analyzing and developing new features
Personalizing content and user experience
Responding to inquiries and user support
Legal obligations and protection against misuse
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract Performance – When processing is necessary for providing a service
Legitimate Interest – Analysis, security, and fraud prevention
Consent – When required (e.g., for marketing or cookies)
Legal Obligation – When data retention is required by law
5. Sharing of Personal Data
We may share your data with:
Technical Service Providers – Hosting, analytics, cloud storage
Legal Authorities – When required by law
Third-Party Integrations – When the chatbot operates with external services (e.g., WhatsApp, Messenger)
We do not sell your data to third parties.
6. Data Retention Period
We retain personal data only for the necessary period:
Operational Data (logs, IPs) – Up to 12 months
Communication Content – Maximum of 6 months (unless required otherwise)
Data Based on Consent – Until consent is withdrawn
7. Data Security
We implement technical and organizational measures to protect your data, including:
Encryption and pseudonymization
Restricted access to authorized personnel only
Regular security audits
8. Your Rights
Under GDPR, you have the right to:
Request access to your data
Request correction or deletion of incorrect data
Restrict processing of your data
Object to processing based on legitimate interest
Transfer your data to another provider
Withdraw consent if processing is based on consent
If you believe processing does not comply with GDPR, you have the right to file a complaint with the Office for Personal Data Protection (www.uoou.cz).
9. Cookies and Tracking Technologies
Details about cookie usage can be found in our Cookie Policy. You can manage them through your browser settings.
10. Changes to This Policy
We may update this Policy. Significant changes will be communicated via the Website or email.
11. Contact
If you have any questions about data protection, you can contact us at:
Email: filipbrzak10@gmail.com
Last updated: 11.2.2025